USB Troubleshooting

Having trouble getting your USB connection working between your Serious module and PC? SHIPTide not "seeing" your module?

Here are a few things you should try...

1. Check that HarbourMaster Is running

2. Ensure that latest driver is installed.

3. Ensure that SIM is powered and plugged into PC.

'4. Ensure that SIM shows up in Device Manager.

5. Try multiple USB ports.

6. Try a different USB cable.

You bet. We've had bad cables drive us nuts for an hour on support calls.

7. Ask for help.

Ok, so after all that, still no joy? Drop us an email (support@seriousintegrated.com) and attach the file "debugLog.txt" that appears in a SHIPTide/SHIPCrane install folder on your PC along with the results of the steps above and information about what version of SHIPTide, HarbourMaster, and the USBD plugin it is using for further diagnosis.